Privacy Policy

Effective Date: October 2026

At Noralta Health Medical Consulting (“Noralta Health,” “we,” “us,” or “our”), protecting the privacy, confidentiality, and security of personal information and personal health information (PHI) is fundamental to our operations. This Privacy Policy outlines how we collect, use, disclose, and safeguard information provided by legal professionals, insurers, examinees, and website visitors.

1. Compliance Framework

Noralta Health complies with applicable Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act (PIPA), Health Information Act (HIA), and equivalent provincial health privacy legislation across Canada.

2. Information We Collect

We collect personal and health information strictly necessary to facilitate independent medical assessments, clinical evaluations, and expert medical-legal reporting. This includes:

• Examinee Information: Full name, date of birth, contact details, medical histories, clinical records, diagnostic imaging, and assessment notes.

• Client & Referral Partner Information: Legal firm/insurer details, adjuster or legal counsel contact information, case file numbers, and billing details.

• Website Usage Data: Standard web server logs and analytical data gathered through secure site interactions.

3. Purpose of Collection and Use

Personal and health information collected by Noralta Health is strictly utilized to:

• Coordinate and schedule independent medical examinations and clinical assessments.

• Match examinees with appropriate medical specialists on our roster.

• Prepare objective, defensible medical-legal reports and clinical evaluations.

• Communicate with referring counsel, insurance representatives, and assessment facilities.

• Fulfill professional, legal, and administrative regulatory obligations.

We do not sell, rent, or trade personal health information or client data under any circumstances.

4. Disclosure of Personal Information

Personal and health data is disclosed strictly on a need-to-know basis to authorized parties involved in the evaluation process, including assigned medical assessors, referring legal counsel, authorized insurance representatives, and secure administrative staff. Disclosure to third parties outside the assessment process occurs only with express consent or as authorized or required by law.

5. Data Security and Safeguards

We implement robust administrative, physical, and technical safeguards to protect confidential information against loss, theft, unauthorized access, disclosure, copying, or modification:

• Encryption: All electronic document transmissions are facilitated via encrypted, PIPEDA-compliant file portals (e.g., SecureDocs) using 256-bit SSL encryption.

• Access Controls: Access to examinee records and case files is restricted strictly to credentialed personnel and assigned medical assessors.

• Storage Protocols: Data is stored on secure, encrypted servers located within Canadian jurisdictions.

6. Record Retention

Personal health records and assessment files are retained in accordance with applicable statutory requirements, professional medical regulatory guidelines, and legal limitation periods. Once records are no longer required, they are securely destroyed or permanently anonymized.

7. Individual Rights and Access

Examinees and authorized legal representatives have the right to request access to their personal information held by Noralta Health, subject to applicable legal restrictions governing medical-legal assessment documentation. Inquiries or correction requests should be directed to our Privacy Officer.

8. Contact Information & Privacy Officer

If you have questions regarding this Privacy Policy, our data handling practices, or wish to submit a privacy-related inquiry, please contact our Privacy Officer:

Noralta Health Medical Consulting

Attention: Privacy Officer

Address: Suite 203, 15508 87 Ave NW, Edmonton, AB T5R 4G5

Phone: (780) 665-0200

Email: info@noraltahealth.com

Any personal information collected is inaccessible to anyone who is unauthorized to use it and our systems are designed to prevent the loss, misuse, disclosure, or alteration. Information collected will only be kept for as long as it is required.

What is considered “personal information”?

Any information about an identifiable individual is considered “personal information”:

• Address, building information, or photographs/panoramas related to such
• Age, gender, family, and marital status
• Employment information
• Medical and health information
• Driving history
• Identification numbers
• Name, email, and telephone numbers

Collecting and using your information:

Prior to or at any point of collection of your personal information, we will explain the purpose for which this information is intended. The information collected will be limited for the purpose intended and that purpose only. We will not collect, use, disclose, or use personal information for any other purpose without your consent.

The information collected is to assist us in our medical examination process.

Sharing of your Information:

We do not sell your personal information. Your information will be released in the form of a medical examination report to the requesting/referring party.